Selecting a User’s name will provide more info about that user, including their associated SIP address(es). SIP addresses can be found in the OnSIP Admin Portal, in the Users tab. OnSIP users can log in with their SIP addresses and web passwords. The OnSIP app is available as a web app at or as a desktop application. To access the dashboard, log into the OnSIP app. You can assign the "Queue Supervisor" role to as many users on your OnSIP account as you wish. This user will now be able to view the Enhanced Queue Dashboard. Select "Modify" in the "Permissions" box.Log into the Admin Portal, select the "Users" tab, and select the name of the user. This is known as the "Queue Supervisor" role.Īccount administrators can also assign this role to other users on the OnSIP account. Once an Enhanced Queue has been created in the Admin Portal, the Account Administrator will automatically receive privileges to access the Queue Dashboard within the OnSIP app. For more information on setting up Queues, please see the main ACD Queue Knowledgebase page. The Queue Dashboard is only available once an Enhanced Queue is set up on an OnSIP account. The app is free for every OnSIP user, and it can be simply accessed over the web at (Chrome, Firefox, or Opera browsers only) or via a desktop application. The dashboard is available within the OnSIP app, OnSIP’s on-the-go business phone and complete desk phone replacement. The dashboard is an invaluable tool which provides a real-time overview of what is happening in your enhanced queue(s), as well as historical reports on longer term queue statistics. The Queue Dashboard is available once an account administrator sets up an Enhanced Queue on an OnSIP account.
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